Library Guides:  Speech 8 Business Success

Instructor, James Thompson
Developed by Gina Haycock, Librarian

 

Reference Sources:

The Big Book of Business Information    # R330.02 F312
Business Plans Handbook    # R658.4 B979
Dictionary of Marketing Terms    # R658.8 S529

Circulating Books:

Circulating books are located on the second floor of the LRC. Using the following subject headings, you can find the call numbers for circulating books:

Personnel management Management Psychology, Industrial
Supervision of employees Employee morale Customer services
Employee motivation Entrepreneurship Customer relations
Business presentations Business Interpersonal relations

Periodical databases/indexes:

  • Academic Abstracts - This database indexes over 950 periodicals from 1984 to the present.  It will identify the periodical titles that the COS Visalia Library owns.  Of the 950 periodicals indexed approximately 480 have the complete text of articles back several years.  (Annual Cost $2,999)
  • Infotrac - Infotrac provides articles from more than 500 scholarly, trade and general-interest publications, as well as references for The New York Times. The databases integrate core titles in every major academic concentration; area  and issue-specific journals; academic journals with application in the professions; and publications with national news coverage and commentary.  The time period it covers is current year to date + the previous 3 years. The optional back file extends coverage as far back as 1980.  (Annual Cost $9,732)
  • Lexis/Nexis - LEXIS-NEXIS® Academic Universe provides access to a wide range of news, business, legal, medical and reference information. (Annual Cost $5,518) Not available off campus!!!

Web Sites:

Self-Evaluation for Entrepreneurship:

Are You Ready? SBA's self test for would-be entrepreneurs.
Do You Have What It Takes? Presents a discussion of what it takes to be a successful entrepreneur.

Choosing and Evaluating a Business:

Safest and Riskiest Small Businesses Provides a list of small businesses and statistical  ranking of the probability of profitability (copyright 2003).
Low Cost Startup Ideas  (Entrepreneur.com)
  Lists business ideas in many categories.
Work-at-Home Schemes This Better Business Bureau page tells how to spot and report scams.

Business Plans:

Starting a Business in California Procedures from the California Secretary of State's office.
Specific Business Plans or Guides  Sponsored by the Small Business Development Center, a non-profit organization dedicated to providing business information for the entrepreneur.
Business Plan Outline sponsored by the Small Business Assistance Center
Developing A Business Plan from SCORE, a non-profit organization dedicated to
entrepreneurial education and the formation, growth and success of small businesses.
Templates for Your Business from SCORE.
Entrepreneur.com: How to create a Business Plan
Free Sample Business Plans
for small businesses.
Tulare County Microenterprise Training Local training resources for very small businesses.
Writing Your Business Plan A good starting point.
SBDCnet:E-Commerce Guide From the Small Business Development Center National Information Clearinghouse

Marketing and Advertising:

Advertising Age This is the online edition of the print magazine Advertising Age for which the COS Library has copies of from 1995 to current editions. It features news and views about the world of advertising; data on advertising agencies, media companies, and salaries, and more. Free registration is required for accessing articles from past 30 days.
HispanSource: Hispanic Market Info Covers consumer behavior, demographic information, and Hispanic media. HispanSource includes ratings and links to research and white papers pertaining to the United States Hispanic population, Hispanic associations and organizations, and more. The site requires free registration.
KnowThis.com  A "resource and reference site for those involved in marketing, market research, advertising, selling, promotion, and other marketing-related areas." Includes feature articles, free tutorials on subjects such as writing a market plan, and links to articles, marketing magazines, newspapers, and professional organizations.
Advertising Guidance from the Fair Trade Commission.
Marketing Your Product Original content covering market research and analysis.
Marketing (Entrepeneur.com)
Eventuring.org Blog posts from marketing consultants and articles written by the staff of the non-profit Kauffman Foundation.
Understanding Marketing from the Small Business Administration.

Customer Service/Public Relations:

Public Relations for your Small Business from Score.
Personalizing Customer Service from Score.
Customer Service: How to Set the Standards for Your Small Business from Score.
Total Quality Management covers how to build reliable customer service and customer and employee feedback systems.
Customer Service from the Small Business Administration discussing key points in customer service.

Employee Relations:

Workplace Fairness is a non-profit organization that provides information, education, and assistance to individual workers and their advocates nationwide and promotes public policies that advance employee rights.
Winning Workplaces Non-profit organization to help small and midsize employers create great workplaces.
Hiring and Managing Employees from the United States Business Advisor.
People Who Work For You covers a range of employee topics from how to hire, to how to fire.
EDD Employer/Small Business Page from the Employment Development Department of the State of California.
Benefits for Your Employees covers the full range of employee benefits.
SBA on Business Ethics Information on how to develop an ethics policy for your company.

 

  Web Evaluation Guidelines

Source or Affiliation:

A comparison can be made here between publishers of print materials such as books and magazines and publishers of Web pages. Book publishers that want to establish a reputation for integrity must adhere to ethical and editorial guidelines. For example, a University Press must adhere to strict standards of scholarship to earn a reputation for producing books well regarded in the world of scholarship. Likewise, a university web site may produce web pages with high standards of scholarship.

Hints for determining Source or Affiliation:          

  • Where does this information come from?
     
  • Who put it there?
     
  • If an institution is responsible, what type of institution is it? Is it a college, university, company, government agency, or non-profit organization?

To answer the above questions, you can look near the top of the web page or at the end of the page. There may also a link to the “Home page” for the site.  You might also want to truncate (erasing the last part of the URL backwards until you come to a slash mark) the URL until you find a statement of responsibility.  Remember that the designated  ‘webmaster” may only be responsible for the technology behind the page and not responsible for the content of the page.

Another clue might be to examine the URL (address of the web page). The URL gives the domain name for the sponsor of the page. The top-level domain can show the type of organization that published the site and the country where it was published.  The top-level domain name assignments are no longer as narrowly defined as they once were so even this will not give you definitive information.

A good example of Source or Affiliation is the Small Business Administration site:        
                               
http://sba.gov/managing/marketing/market.html

Authority:

A strength and/or a weakness of the Web is that anyone can become an author without the benefit of an editor or the reputation of a publisher behind his/her work. Traditionally, authority is judged by the author’s background, experience, education, and credentials.

Hints for determining Authority:

·         Who is the author?

·         Is the author the creator of the information?

·         Does the author list his/her credentials, position, education, and/or experience?

·         Is the author an expert on the topic he/she is writing about? Or is the person a hobbyist or merely stating a personal opinion?

·         Can you contact the author or institution with the information given? Is the e-mail address or street address given? Is telephone or fax information supplied?

·         If a non-profit organization is the author, is the organization known as a source of reliable information on the particular topic?

To answer the above questions, you can again look at the top and bottom of the page. There is often a hyperlink to more information about the person or institution.  There is often a link  “About Us” that usually presents the mission statement for the organization. There may also be a link to other information published by the author or organization. Again you can try truncation to go back to the home page for the web site. A URL with a tilde (~) in it usually indicates a personal page instead of official pages of a site.

If you cannot find information about the author or organization from the particular web page, you could use a search engine to try to find additional information from other sites. You could also check library book catalogs and periodical indexes to see if the author has published any other works on this or related topics.

A good example of Authority is found on the page Weight Loss During Chemotherapy     http://www.oncolink.org/experts/article.cfm?c=1&s=3&ss=3&id=2036 .

IF YOU CANNOT VERIFY THE AUTHORITY OF THE INFORMATION, DO NOT USE IT AS A SOURCE IN YOUR RESEARCH PROJECT.

Purpose and Intended Audience of the Source:

In books the author states his purpose in the preface, and the reader can get an idea of the specific topics to be covered in the table of contents. Sometimes in web pages there is a mission statement for the web page, but often the purpose will have to be surmised.  A “site map” is comparable to a table of contents.

Hints for determining Purpose and Intended Audience:

·         Is there a mission statement indicating the purpose and intended audience? And if so, how well does this page fulfill its goal?

·         Is the author trying to sell, persuade, inform, explain, or to present research for other professional, or to vent a particular point of view, or is it possibly satire?

·         Is the page designed for the novice, expert, professional, or hobbyist?

Again you should look for an “About Us” link. If the top-level domain is .com it may be a commercial site with the purpose of selling a service or product so be sure to use critical thinking skills when reading the claims and information on the page.

 These two sites demonstrate differences in Purpose and Intended Audience of the Source:

Workplace Fairness site: http://www.workplacefairness.org/

The Onion site: http://theonion.com/index.php?pre=1

Objectivity of the Source:

Objectivity of a source means that it is not influenced by emotions or personal prejudices. Objectivity refers to the absence of bias.

Hints for determining Objectivity:

·         Does the author or the institutional affiliation of the author have an obvious bias? For example, a pro-choice (Planned Parenthood Federation of America) page or a pro-life ( National Right to Life ) page will present very different views of abortion.

·         Is the institution well-known for a particular point of view? For example, The National Rifle Association.

·         If the topic of the page is very controversial such as abortion, gun control, legalization of marijuana, are both sides of the issues presented and at the same level of coverage?

·         Is advertising included on the page or is the page partially sponsored by a commercial entity?

·         Is the page truly informational or is it really an advertisement pretending to be informational?

If there is advertising or corporate sponsorship, you should look for a link explaining the policy and guidelines for acceptance of funding. There should also be a link to the corporate sponsors explaining their mission and policies and extent of funding.

There should be a clear differentiation between the advertisement and the informational content of the site.

Sometimes, but not always, the type of top-level domain will be helpful, for example, an .edu site indicating an institution of higher education.

The use of inflammatory language/graphics is a warning sign for bias.

A good example of Objectivity of the Source is Justice Talking: http://www.justicetalking.org/

Currency of the Source:

We tend to believe that everything on the Web is the latest information and is instantly updated, but that is not true for many Web pages.

Hints for determining Currency:

·         When was the Web page originally created and when was it last updated?

·         Was all the information on the page created at the same time or does some material pre-date the web page and how can you know?

·         How important is it for your topic to have the latest information? For example, for a medical or legal research topic currency would be more important than for many topics in literature or history.

·         Are the links on the page current or are there many broken links?

Either at the top or the bottom of the page there should be a copyright date given  and a statement  such as “Last Updated” “Latest Revision” , but the “last updated” date can be misleading because, depending on the software used to create the page, this date can be recent if only superficial changes were made to the page, for instance , a spelling correction, and does not really reflect content currency.

If statistical data is cited on the page, look for information about the original source and publication date for the compilation of the statistics.

If the page cites reference sources such as books or journal articles in a bibliography, look to see that these sources are current.

It may be possible in the browser you are using to view source information that will show the date the page was created and updated if it does not show on the page itself.

 A good example of Currency is http://www.cnn.com/

Completeness, Coverage, Comparison and Relevance of the Source:

Coverage and completeness refer to the range of topics included and the depth of the coverage. Comparison means how does this information compare to other information you know from personal experience or from other research. You may find excellent information and data ,but it may not pertain, that is, be relevant, to your topic.

Hints for determining completeness, coverage, comparison and relevance:

·         Is the page you are viewing “under construction”?

·         Has the information been copied from another page? If so, has the original source been cited?

·        Has the information possibly been quoted out of context or is the full document provided?

·        Is the coverage superficial? If so, are there links to additional information and do they work?

·        How does this information compare with other research? If it totally disagrees with everything else you have discovered, more research is indicated or it may be a bogus, biased or hoax site. For example: Pop! The First Human Male Pregnancy http://www.malepregnancy.com/

·        Does it apply to your research question? If the information is found to be creditable, it still may not apply to your thesis statement for your research project and you may have located the page because of the key words you used in your search strategy

·        Are you being swayed by the design and presentation of the page rather than by the scope and depth of the information included?

·        Is the page easy to navigate or might the same information be found more easily on another site or more quickly in a reference book?

  A good example of a hoax site is: California's Velcro Crop Under Challenge

The above criteria should be applied to each web page you decide to use as an information resource for any research project.

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This page was created October, 2006 and last updated: November 13, 2006
For questions and comments, please mail to ginah@cos.edu

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